Refund Policy

Dash publishes this U.S. policy for customers shopping for DASH kitchen products at bydrshm.shop.

As applied to this U.S. store at bydrshm.shop, for clear customer guidance, for clarity, this page explains the standards that apply when you shop with us.

Return Condition

As applied to this U.S. store at bydrshm.shop, for clear customer guidance, as part of our service approach, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

30-Day Returns and Exchanges

For clear customer guidance, for transparency, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrshm.shop before sending an item back so we can authorize the return and provide instructions.

Cancellations

For purchases and requests handled through bydrshm.shop, for clear customer guidance, for day-to-day ordering, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

For clear customer guidance, to explain this clearly, email: Support@bydrshm.shop
Phone: (575) 370-6315
Address: 14 Wood St, Lewiston, Maine, 04240, US

Return Shipping

Within the customer process available at bydrshm.shop, for clear customer guidance, in line with our store practices, our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 14 Wood St, Lewiston, Maine, 04240, US. Do not send a return until instructions are issued.

Refund Timing

For activity connected with bydrshm.shop, for clear customer guidance, our usual approach is that after an approved return is received and inspected, the refund is issued to the original payment method within 10 business days. Your bank or card provider may require additional posting time.